Shipping Policy
At The Gentlemen Hour, we aim to make your online shopping experience simple, secure, and convenient. Please review the following information before placing your order.
1. Placing an Order
Browse our collection, select your preferred watch, choose the available options, and add the product to your cart. Complete the checkout process by providing accurate contact and delivery information.
After placing your order, you may receive an order confirmation through the contact details provided at checkout.
2. Product Information
We make reasonable efforts to display product images, descriptions, prices, and available options accurately.
Product colors may appear slightly different depending on your device or screen settings.
3. Pricing
All prices displayed on our website are in Pakistani Rupees (PKR) unless stated otherwise.
Prices and promotions may change without prior notice. The price applicable to your order will be the price displayed at the time of purchase.
4. Payment
We may offer payment methods such as Cash on Delivery and available online payment options.
Available payment methods will be displayed during checkout or communicated by our team.
5. Order Confirmation
An order is considered successfully placed once the required order information has been received and confirmed.
We reserve the right to contact you to verify an order or clarify delivery information before dispatch.
6. Order Cancellation
If you need to cancel or modify an order, please contact us as soon as possible.
Once an order has been dispatched, cancellation or modification may no longer be possible.
7. Delivery
We aim to process and dispatch orders as quickly as possible. Delivery times may vary depending on your location, courier service, weather, holidays, and other circumstances beyond our control.
Please ensure that your delivery address and contact number are accurate when placing your order.
8. Failed Deliveries
If a courier is unable to deliver an order because the customer is unavailable, the address is incorrect, or the customer refuses/does not accept the parcel, additional delivery arrangements may be required.
Repeated failed deliveries may result in an order being cancelled.
9. Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect product, please contact us promptly with your order details and clear photos/videos of the product and packaging.
We will review the issue and provide the appropriate resolution according to our Return & Exchange Policy.
10. Returns & Exchanges
Eligible products may qualify for a return or exchange subject to our Return & Exchange Policy.
Please review that policy before placing your order.
11. Customer Information
Customers are responsible for providing accurate information, including:
- Full name
- Phone number
- Email address
- Complete delivery address
- Any relevant delivery instructions
Incorrect information may cause delivery delays or failed delivery attempts.
12. Contact Us
For shopping assistance, order questions, or product inquiries:
The Gentlemen Hour
📧 gentlemenhour24@gmail.com
đź“ž 03004106533
đź“Ť Lahore, Pakistan
Time. Style. Character.
