Return and Exchange Policy
Return and Exchange Policy
At The Gentlemen Hour, we want you to be satisfied with your purchase. If you need to exchange your watch, please review the policy below.
1. Exchange Period
Customers can request an exchange within 7 days of receiving their order.
Requests made after the 7-day period may not be accepted.
2. Exchange Shipping Charges
For exchanges due to change of preference or customer-related reasons, the customer is responsible for the return shipping charges.
3. Exchange Only — No Refunds
The Gentlemen Hour offers exchanges only.
We do not provide cash refunds or refunds to the original payment method for customer-requested returns.
4. Damaged or Defective Products
If your watch arrives damaged or defective, please contact us as soon as possible.
For verified damaged or defective products:
- Return shipping is free.
- Exchange is free.
- The customer will not be charged for the return shipping related to the damaged or defective product.
5. How to Request an Exchange
To request an exchange, please contact our customer support within 7 days of receiving your order.
Please provide your order number and details of the issue so our team can assist you with the exchange process.
6. Important Note
All exchange requests are subject to verification by The Gentlemen Hour. Exchange eligibility and the final exchange process will be confirmed by our customer support team.
The Gentlemen Hour — Time. Style. Character.
The Gentlemen Hour
Email: gentlemenhour24@gmail.com
Phone: 03004106533
Location: Lahore, Pakistan
Time. Style. Character.
